StockMarketEye
Stock Market Eye

Frequently Asked Questions (FAQ)

Who is StockMarketEye designed for?

StockMarketEye is designed for anyone who invests in the stock market and wants to quickly and easily track the evolution of their investment interests. From swing traders to long-term investors, StockMarketEye is a powerful tool for those who need a broad view of the markets in order to choose, track and time their next investment or investment strategy.

Is StockMarketEye designed for day traders?

StockMarketEye is not designed for day traders. Lack of integrated trading makes it disadventageous for a day trader when compared to a real-time, integrated trading application available from brokerages and other software providers.

However, day traders may find StockMarketEye useful as a sort of radar for seeing where the action is happening. Once identified, these action areas could be followed and traded using an integrated trading application.

How does the free 30 day trial work? Are there any limitations?

The free 30 day trial starts the first time you run StockMarketEye. During those 30 days, you have complete access to all of StockMarketEye's features. There are only minor functional limitiations as compared to the purchasable version.

7 days before your free trial exprires, StockMarketEye will alert you to the fact that your trial will soon expire. You can continue using and benefitting from StockMarketEye by purchasing.

What does purchasing StockMarketEye get me?

By purchasing StockMarketEye you are allowed to install and run it on 2 computers (for example, a computer at work and one at home) for as long as you want. We provide free email support for 1-year from the date of purchase.

You will also receive free, minor version upgrades. For example, if you have installed version 2.8.0 and StockMarketEye version 2.9.0 is released, you can download, install and run the new version without purchasing again. If, however, you have version 2.9.0 installed and StockMarketEye version 3.0 is released, you must purchase an upgrade in order to run the new version 3.0.

If you are interested in purchasing options that are not listed on our Purchase page, please contact our sales team.

How can I find the stock symbol (ticker symbol) for the company I'm interested in?

StockMarketEye includes an integrated symbol search in the upper right hand side of the interface. Just start typing the name of a company, product or symbol in the "Symbol Search" field. The search results will be displayed below. Simply double-click one of the results to add it to your current Watchlist or Portfolio. You can also drag-and-drop it onto one of your other Watchlists on the left.

Can StockMarketEye track stock options?

Yes, StockMarketEye can track option prices (please see this page on option tracking from our User's Guide). Unfortunately, you can not search for option symbols with StockMarketEye's symbol search feature. You will need to find the option symbols you are interested in on the Yahoo! Finance site here. Then copy the symbols you are interested in into StockMarketEye.

Charts are not available for options.

How do "streaming" quotes work in StockMarketEye?

StockMarketEye provides a flexible quote system that lets you control how often your stock symbols are updated with their current prices. When you choose "Streaming quote data" the prices of the stocks in your Watchlist or Portfolio will be updated automatically at regular intervals by StockMarketEye. If you choose "On-Demand quote data" the prices of the stocks in your Watchlist or Portfolio will be updated only when you tell StockMarketEye to refresh the prices. You can do this by selecting the "Get Quotes" button in the toolbar or going to the main menu and selecting Portfolio/Watchlist -> Get Quotes. By default, all Watchlists and Portfolios are initially set to use "Streaming" quotes.

You can view and modify the quote system used for each Watchlist and Portfolio individually from the "Live Quotes" tab in the Settings dialog. To open a Watchlist or Portfolio's settings dialog, simply double-click on the Watchlist or Portfolio's name in the list on the left, or go to the main menu and select Portfolio/Watchlist -> Settings.

Does StockMarketEye use realtime quotes?

Yes, it is possible to get real-time quotes for US, Indian and Chinese markets. Please see the Data Providers section of our User's Guide for more details.

How does StockMarketEye protect the privacy of my portfolio information?

The portfolios and watchlists that you create in StockMarketEye stay in StockMarketEye on your computer. They are never sent or uploaded to an external computer or server. All data that you enter into StockMarketEye stays on your computer and is never shared or uploaded to any other computer or server.

You also have the option of password protecting your StockMarketEye data. When password protection is enabled, the StockMarketEye data on your computer will be encrypted (AES-128 encryption) and you will be required to give your password before StockMarketEye will open.

Can StockMarketEye use a proxy server to access the internet?

Yes. StockMarketEye can use a proxy server to access the internet. You can configure the proxy server settings in the Preferences window. See the Configuring a Proxy Server section of our User's Guide for details.

When I try to install StockMarketEye it says "This application requires a Java Runtime Environment 1.5.0". What can I do to fix this?

You can click here to open up a new window and download Java. The onscreen prompts will walk you through the entire process. You only have to do this once.

Did we answer your question?

No? Then contact our support team for a prompt, personalized response.

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