Frequently Asked Questions (FAQ)

General Questions

StockMarketEye is designed for anyone who invests in the stock market and wants to quickly and easily track the evolution of their investment interests. From swing traders to long-term investors, StockMarketEye is a powerful tool for those who need a broad view of the markets in order to choose, track and time their next investment or investment strategy.

StockMarketEye is not designed for day traders. Lack of integrated trading makes it disadventageous for a day trader when compared to a real-time, integrated trading application available from brokerages and other software providers.

However, day traders may find StockMarketEye useful as a sort of radar for seeing where the action is happening. Once identified, these action areas could be followed and traded using an integrated trading application.

Trial and Purchse Questions

The free 30 day trial starts the first time you run StockMarketEye. During those 30 days, you have complete access to almost all of StockMarketEye's features. There are only minor functional limitations as compared to the purchasable version. Those limitations are:

  • In the trial version, backup/restore is not available.
  • In the trial version, the on-line synchronization is not available.
  • In the trial version, printing to PDF shows a watermark on the document.

7 days before your free trial expires, StockMarketEye will alert you to the fact that your trial will soon expire. You can continue using and benefiting from StockMarketEye by purchasing.

When purchasing StockMarketEye for personal use, you are allowed to install and run it for your own personal use on up to 5 different computers that you personally use (for example, your computers at home and/or a computer at work), as long as multiple instances of the software will not be used at the same time.

Purchasing for business use requires one license per employee that will be using StockMarketEye. Contact us for discounts on bulk purchases of 5 or more licenses.

You will also receive free, minor version upgrades. For example, if you have installed version 3.1.4 and StockMarketEye version 3.2.0 is released, you can download, install and run the new version without purchasing again. If, however, you have version 3.5.5 installed and StockMarketEye version 4.0 is released, you will need to purchase an upgrade in order to run the new version 4.0.

Current users will need to purchase an upgrade in order to run new major releases. We don't make major releases very often and we offer significant discounts to current users when upgrading ( >= 50% off full price of the new version).

We provide free email support for 1-year from the date of purchase.

If you are interested in purchasing options that are not listed on our Purchase page, please contact our sales team.

When you purchase through the Mac App Store, you'll receive updates to the StockMarketEye software directly from the Mac App Store. The updates may be a few days later than releases on our website, due to Apple's approval processes, but in general, the version available on our website is the same version available in the Mac App Store.

Note that Apple does not offer trial periods or refunds for software in the Mac App Store at this time. You can get a 30-day trial and the option of a refund in the first 30 days after purchase by purchasing through our website.

Mac App Store purchased versions of StockMarketEye are not eligible for discounts when major versions are released. Apple does allow for upgrade pricing so we are unable to offer discounted upgrade for major versions if you purchase in the Mac App store.

When you purchase StockMarketEye at Amazon, you will receive your license key directly from Amazon. Software updates will happen through StockMarketEye's standard, built-in update mechanism.

Both the Windows and Mac versions of StockMarketEye are for sale at Amazon.

Purchases from Amazon are eligible for discounts when major versions are released.

Stock Quote Questions

StockMarketEye includes an integrated symbol search in the upper right hand side of the interface, as well as in windows where a symbol needs to be entered (such as the buy/sell windows or adding to a watchlist window). Just start typing the name of a company, product or symbol in the "Symbol Search" field. The search results will be displayed below. Simply double-click one of the results to add it to your current Watchlist or Portfolio. You can also drag-and-drop it onto one of your other Watchlists on the left.

Yes, StockMarketEye can track option prices (please see this page on option tracking from our User's Guide).

Unfortunately, you can not search for option symbols with StockMarketEye's symbol search feature. You will need to find the option symbols you are interested in on the Yahoo! Finance site here. Then copy the symbols you are interested in into StockMarketEye.

Charts are not available for options.

StockMarketEye provides a flexible quote system that lets you control how often your stock symbols are updated with their current prices. When you choose "Streaming quote data" the prices of the stocks in your Watchlist or Portfolio will be updated automatically at regular intervals by StockMarketEye. If you choose "On-Demand quote data" the prices of the stocks in your Watchlist or Portfolio will be updated only when you tell StockMarketEye to refresh the prices. You can do this by selecting the "Get Quotes" button in the toolbar or going to the main menu and selecting Portfolio/Watchlist -> Get Quotes . By default, all Watchlists and Portfolios are initially set to use "Streaming" quotes.

You can view and modify the quote system used for each Watchlist and Portfolio individually from the "Live Quotes" tab in the Settings dialog. To open a Watchlist or Portfolio's settings dialog, simply double-click on the Watchlist or Portfolio's name in the list on the left, or go to the main menu and select Portfolio/Watchlist -> Settings .

Yes, it is possible to get real-time quotes for US, Indian and Chinese markets. Please see the Data Providers section of our User's Guide for more details.

Other Questions

The portfolios and watchlists that you create in StockMarketEye stay in StockMarketEye on your computer. Unless you are using our on-line synchronization service, your data is never sent or uploaded to an external computer or server and all data that you enter into StockMarketEye stays on your computer and is never shared or uploaded to any other computer or server.

When using our on-line synchronization service , your data is sent and stored securely on our webserver. Your data is only accessible via your username and password. Our on-line synchronization service is an optional feature of StockMarketEye and is only used when you explicitly activate it.

You also have the option of password protecting your StockMarketEye data on your computer. When password protection is enabled, the StockMarketEye data on your computer will be encrypted (AES-128 encryption) and you will be required to give your password before StockMarketEye will open.

Yes. StockMarketEye can use a proxy server to access the internet. You can configure the proxy server settings in the Preferences window. See the Configuring a Proxy Server section of our User's Guide for details.

One possibility is related to the software called MacKeeper. If you have their realtime antivirus scan enabled, it will slow down the loading of StockMarketEye considerably. You should disable this feature. After disabling, StockMarketEye will load and run as it did previously.

We have found that "Webroot" blocks the copy-paste in StockMarketEye. You can fix this by specifically allowing StockMarketEye in the Webroot settings. Note that you may have to re-allow StockMarketEye in Webroot each time StockMarketEye updates to a new version.

Other Questions?

StockMarketeye User's Guide

Still got questions?

Then contact our support team for a prompt, personalized response.

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