Subscriptions - Frequently Asked Questions (FAQ)

General Subscription Questions

  • Free software updates (major and minor) during the duration of the subscription.
  • Use of all features available in your current subscription level.
  • Access to support for questions or problems via the Knowledge Base and email.

When your subscription ends you can continue to use StockMarketEye with the following restrictions:

  • You will not receive any further software updates. The last version you can use is the version that was publicly available on the end date of your subscription.
  • Certain features will no longer be available. (See next question.)
  • Support via the User's Guide and Knowledge Base only. Email support is not available.

When your subscription expires and you choose not to renew, you will no longer have access to certain features of StockMarketEye. The disabled features are:

  • On-line sync - The on-line synchronization service is not available after your subscription ends. It is still available in the mobile apps, but will not be accessible in the desktop version.
  • Advanced brokerage import - The Advanced Brokerage Import will not be available after your subscription ends. You will not be able to import new portfolios through the Advanced Brokerage Import nor will it be possible to update existing portfolios that are linked to an account through the Advanced Brokerage Import. Your linked brokerage information at our aggregator, Plaid, will be deleted automatically 60 days after your subscription ends.
  • Portfolio and Watchlist creation - Creating new Watchlists and Portfolios will not be possible. This also means that importing new brokerage accounts through the Direct Connect method will not be possible (because the brokerage import creates a new portfolio for each brokerage account). Downloading new transactions (i.e. using the "Update from brokerage" feature) for existing portfolios that have been imported via the Direct Connect method will continue to work.

If you renew before the subscription ends, the subcription duration will be added onto the end date of your current subscription. Thus, if you have 10 days left on the subscription and you renew, you will then have 1 year and 10 days left.

If you renew after your subscription has ended, the new subscription period begins on the day you purchase the renewal.

If you renew after your subscription has ended and your previous subscription was the "Standard" subscription, you will be subscribing to one of the currently available subscription types, such as the "Essentials" subscription.

StockMarketEye "Essentials" Subscription Questions

The "Essentials" subscription of StockMarketEye is our base subscription. The "Essentials" subscription was first sold on April 3, 2021.

If you purchased a subscription to StockMarketEye v5 before April 3, 2021, you have the original StockMarketEye v5 "Standard" subscription. We no longer sell the "Standard" subscription, but we continue to fully support it and you may choose to remain on the "Standard" subscription as long as your subscription does not lapse.

The "Essentials" subscription is the new base StockMarketEye subscription. The "Essentials" subscription was first sold on April 3, 2021.

If you purchased a StockMarketEye 4 or earlier license and have not yet upgraded to StockMarketEye 5, you are eligible to upgrade to StockMarketEye 5 "Essentials" for $50 off the first year of the "Essentials" subscription.

If you purchased StockMarketEye v5 before April 3, 2021 and currently have a valid, non-expired subscription, you can convert from the "Standard" subscription to the "Essentials" subscription and receive a discount based on the amount of time remaining on your current "Standard" subscription.

The "Essentials" subscription is the new base StockMarketEye subscription. The "Essentials" subscription was first sold on April 3, 2021.

When you convert from a "Standard" subscription to the "Essentials" subscription, the conversion process will cancel the old "Standard" subscription and create a new "Essentials" subscription. Any time remaining on the old "Standard" subscription will be credited toward the price of the first year of the "Essentials" subscription. (See next question for details on how we calculate the credit.)

Your new "Essentials" subscription will start on the day you convert. As "Essentials" is a yearly subscription, the next payment date will be one year from the day you convert.

If you are upgrading to StockMarketEye 5 "Essentials" from StockMarketEye v4, you will receive $50 off the first year of your "Essentials" subscription.

If you are converting from the StockMarketEye 5 "Standard" subscription to the StockMarketEye 5 "Essentials" subscription, and your current "Standard" subscription is valid, you will receive a credit toward the first year of the "Essentials" subscription. The amount of the credit is based on the amount of time left on your current subscription.

To calculate the amount of the credit, we first determine the number of days remaining before your current "Standard" subscription expires. Since the "Standard" subscription is a yearly subscription, the remaining number of days is then converted to a percentage of a year. Finally, we take the amount of your most recent subscription payment and multiply it by the percentage to get the amount of the credit.

For example, let's say that you first subscribed to StockMarketEye 4 months ago and paid $99.99 for the first year of the subscription. That means there are 8 months (ie. 8 * 30 = 240 days) remaining on your subscription. The 240 days remaining is equivalent to 66% of a year (i.e. (240 / 365) * 100). The credit you receive on the first year of "Essentials" is then 66% of the $99.99 you originally paid, which is $65.99, rounded up to $66. So you receive a discount of $66 off the first year of the StockMarketEye "Essentials" subscription.

As another example, let's say that your "Standard" subscription renewed 8 months ago for $49.99. That means there are 4 months (i.e. 4 * 30 = 120 days) remaining on your subscription. The 120 days remaining is equivalent to 33% of a year (i.e. (120 / 365) * 100). The credit you receive on the first year of "Essentials" is then 33% of the $49.99 renewal price, which is $16.50. So you receive a discount of $16.50 off the first year of the StockMarketEye "Essentials" subscription.

If you are running StockMarketEye v4, you do not have a subscription.

In StockMarketEye 5, open the License Details screen from the menu, Help -> License Info... On the License Details screen, look for the "Licensed Product". If "Licensed Product" is "STANDARD", you have the old "Standard" subscription. If "Licensed Product" is "ESSENTIALS", you have the "Essentials" subscription.

Other Questions?

StockMarketEye Knowledge Base

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