Recovering from Fatal Errors

StockMarketEye fatal error window that appears for certain errors.

You may, in rare circumstances, see this error window when starting StockMarketEye. Typically this means that StockMarketEye has encountered an error in the data files from which it can not recover.

You can easily recover from this issue by removing the corrupted data files and restoring the data from a backup file. The steps in the next section will show you how to do that and get back-up-and-running.

Removing Corrupted Data Files

The first step in the recovery process is to remove the corrupted StockMarketEye data files. They need to be removed to make room for the new un-corrupted files.

In the error window, click on the “Open StockMarketEye Config Folder” button.

StockMarketEye fatal error window that appears for certain issues.

Clicking this button will open a new window as shown below.

If you are on Windows, the path to the folder is * C:Users<your-user>AppDataRoamingStockMarketEye40 * and the window will look like this:

StockMarketEye data folder on Windows.

If you are on Mac, the path to the folder is * /Users/<your-user>/Library/Application Support/StockMarketEye40 * and the window will look like this:

StockMarketEye data folder on Mac OS X.

In that window, you must drag the “db” folder to the Trash. Alternatively, you can right-click on the “db” folder and select “Delete” (on Windows) or “Move to Trash” (On Mac).

Run StockMarketEye in Trial Mode and Enter Your License Key

You can now run StockMarketEye again to get the default watchlists and portfolios. If you’re not using the latest version of StockMarketEye, you can download it from the website.

As StockMarketEye is now running in trial mode, you should enter your license key to enable all of the features. If you don’t remember your license key, contact our support staff. The license key can be entered from the menu: Help -> Enter license key... or you can follow the steps in the section on entering your license key.

Getting A Backup File

Finally, you’ll need to restore your old data from a backup file.

If you have a backup file that you made yourself, you can restore it via the menu: File -> Restore Backup...

If you don’t have a backup file, you can use one of the automatic backup files that StockMarketEye creates for you.

To use an automatic backup file, go to the window where you first saw the “db” folder. Then go into the “autobkup” folder there. Copy the most recent “auto-sme-backup” file to your Desktop.

On Windows the window will look like this:

StockMarketEye auto backup folder on Mac OS X.

On Mac, the window will look like this:

StockMarketEye auto backup folder on Mac OS X.

Then go to StockMarketEye and use the menu: File -> Restore Backup... and select the auto backup file that you just copied to the Desktop.

How to start the recover process.

When the backup has finished, you’ll need to restart StockMarketEye. After it starts, you should have your data back and StockMarketEye running as before.

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