“We have detected another instance of StockMarketEye running on your computer.”
You may, in rare circumstances, see this error window when starting StockMarketEye. There are 2 general situations in which this can happen.
In the first situtation, StockMarketEye is still running on your computer, but its window is not visible. In this case, the best option is to re-boot your computer, which will quit the already running version of StockMarketEye and allow it to be started again after the computer restarts.
However, if you reboot but still see this error message window, you will need to follow the steps in the next section to get back up-and-running.
Recovering From Corrupted Data Files
Unfortunately the most typical reason for seeing this error window is that your StockMarketEye data files have become corrupted.
The data files can become corrupted for a number of reasons, such as power outages, unannounced computer shutdowns or reboots, or if StockMarketEye quits or is killed unexpectedly.
However, you can easily recover from this issue by removing the corrupted data files and restoring the data from a backup file.
Removing Corrupted Data Files
The first step in the recovery process is to remove the corrupted StockMarketEye data files. They need to be removed to make room for the new un-corrupted files.
In the error window, click on the “Open StockMarketEye Config Folder” button.
Clicking this button will open a new window as shown below.
If you are on Windows, the path to the folder is * C:Users<your-user>AppDataRoamingStockMarketEye40 * and the window will look like this:
If you are on Mac, the path to the folder is * /Users/<your-user>/Library/Application Support/StockMarketEye40 * and the window will look like this:
In that window, you must drag the “db” folder to the Trash. Alternatively, you can right-click on the “db” folder and select “Delete” (on Windows) or “Move to Trash” (On Mac).
Run StockMarketEye in Trial Mode and Enter Your License Key
You can now run StockMarketEye again to get the default watchlists and portfolios. If you’re not using the latest version of StockMarketEye, you can download it from the website.
As StockMarketEye is now running in trial mode, you should enter your license key to enable all of the features. If you don’t remember your license key, contact our support staff. The license key can be entered from the menu: Help -> Enter license key… or you can follow the steps in the section on entering your license key.
Getting A Backup File
Finally, you’ll need to restore your old data from a backup file.
If you have a backup file that you made yourself, you can restore it via the menu: File -> Restore Backup…
If you don’t have a backup file, you can use one of the automatic backup files that StockMarketEye creates for you.
To use an automatic backup file, go to the window where you first saw the “db” folder. Then go into the “autobkup” folder there. Copy the most recent “auto-sme-backup” file to your Desktop.
On Windows the window will look like this:
On Mac, the window will look like this:
Then go to StockMarketEye and use the menu: File -> Restore Backup… and select the auto backup file that you just copied to the Desktop.
When the backup has finished, you’ll need to restart StockMarketEye. After it starts, you should have your data back and StockMarketEye running as before.